About Us

Our ValuesGroupe Première Ligne (GPL) , a division of CBV Collection Agency Ltd., has been in business for over 100 years. We provide superior Customer Account Management (CCM) and customer service services to Fortune Global 500 clients in the following areas: telecommunications, utilities, retail, financial services, healthcare and all levels of government. For 25 consecutive years, our turnover has steadily increased. Our long history of organizational and financial stability ensures that we will consistently allocate the necessary resources to become the benchmark against which our clients measure their other partners.

We are proud of our culture of honesty and integrity. We strive to determine the right approach and strategy to ensure the protection of our clients’ brand by following a compliance-centric approach, through well-trained and dedicated staff, who achieve best-in-class results. We have the experience, people, technology, capacity and flexibility to meet and exceed our clients’ collection and retention goals. We strictly adhere to all laws and regulations governing privacy and confidentiality. We exceed performance targets, protect our customers’ brand and reputation, resolve issues quickly and correctly, and deliver an unparalleled customer experience.

Our mission

FLG’s primary goal is to provide efficient and respectful customer service with integrity and transparency. We do this through proven and innovative methods, cutting-edge technology and compliance leadership that enable us to deliver exceptional results to our clients and their consumers. Our mission is also to encourage innovation to meet challenges and by promoting a collaborative environment with our internal and external customers.

Our values

  • Ethical and honest behavior
  • Quality service
  • High productivity and performance
  • Positive work environment