About Us

Who we are

FrontLine Group (FLG), a division of CBV Collection Services Ltd., has operated continuously for more than 100 years. We offer superior accounts receivable management (ARM) and customer care services to Fortune Global 500 clients in: telecommunications, utilities, retail, financial services, health services and all levels of government. For 25 consecutive years we have achieved top line growth. Our long standing history of corporate and financial stability ensures that we will consistently assign the resources necessary to become the benchmark by which clients measure others.

We take pride in our culture of honesty and integrity. We are in the business of determining the right approach and strategy needed to ensure our clients’ brand is protected by following a laser focused approach to compliance with well trained, dedicated staff that attain best in class results. We have the experience, people, technology, capacity, and scalability to meet and exceed our clients’ recovery and retention goals. We stringently adhere to all laws and regulations governing privacy and confidentiality. We exceed performance targets, protect our clients’ brand and reputation, resolve problems promptly and properly, and provide exceptional customer experiences. We look forward to the opportunity of establishing a long term, mutually beneficial relationship with you.

Our Mission

FLG is devoted to delivering effective, efficient, respectful customer service with integrity and accountability applying our proven and innovative methods, advanced technology and compliance leadership to deliver exceptional results for our clients and their customers. Our mission is also to encourage innovation to satisfy challenges and foster an environment of collaboration with internal and external customers.

Commitment To Sustainability

FrontLine Group is actively engaged in reducing our environmental impact through various sustainability initiatives. Our efforts align with global sustainability goals and contribute to responsible business practices.
Transition to a Paperless Environment & Advanced Technology
FrontLine Group is shifting towards a paperless operational model by digitizing traditional paper-based processes. We have also integrated Umbrella, an advanced speech analytics solution, to enhance monitoring and compliance in our call operations.

Impact:
Reduces paper consumption, minimizing waste and the environmental impact of paper production, transportation, and disposal.
Improves operational efficiency and compliance, streamlining communication and data handling.
Supports sustainability by reducing resource use and energy consumption associated with traditional documentation methods.

Partnership with the Electronics Recycling Association:
FrontLine Group partners with the Electronic Recycling Association to ensure the safe and secure disposal of all IT equipment while supporting local charities. We are committed to minimizing environmental impact by diverting waste from landfills whenever possible.

Commitment to Sustainable Operations
FrontLine Group‘s sustainability initiatives support environmental objectives by:
Reducing Carbon Footprint: Transitioning to digital operations and remote work significantly cuts emissions from commuting and paper waste.
Enhancing Efficiency: Leveraging technology to optimize resource use and operational effectiveness.
Minimizing Physical Infrastructure: Reducing reliance on large office spaces to lower energy consumption and environmental impact.

Our Values